I tried to log into my Xbox Live account today, and I got an odd error message. It basically said that my account was invalid and that I needed to get a valid one or download the account again. I thought this was odd, but I figured maybe the Xbox was just being weird, so I tried redownloading the account. I then got another message. My account was unable to be downloaded and it gave me an error code. I immediately looked it up online, and whaddya know, it looked like I was hacked. I was going through some forums and I found a correlation between all of them. First off, this is happening to a LOT of people. Second, there seems to be a recurring theme. Seemingly every person that was hacked had a mysterious achievement pop up on their account at some random time way before they noticed any strange transactions. They all noticed that a couple achievements for FIFA 12 randomly popped up on their account. As weird as it sounds (Microsoft still doesn’t know how it works), they somehow hack your account by giving you these achievements. This happened to me a while back. I saw the achievements, but I at the time, I didn’t think twice. I live with a roommate, and so I figured that maybe he played FIFA on my Xbox or something.
Well as soon as I figured this out, I started to freak out. After all, my credit card is linked to my account, and I’d really rather keep that information private. So, I went online, and I tried to access my account. I reset my password, set everything up again, and then looked at the damage by going to my recent download history. There were two strange downloads. One was called “Premium Gold Pack” and the other was “Premium Gold Jumbo.” I had no idea what those were, so I looked at more of my account and I realized that over 2000 Microsoft Points (For anyone who don’t know what these are, they’re basically Xbox’s digital currency) were taken off of my account! I immediately figured that these hackers were waiting for me to get Microsoft points! After all, I had just added some to my account a day or two before so that I could buy Trials Evolution!
After seeing all of this, I immediately called Microsoft. Their customer support was actually a lot better than I expected. They walked me right through the steps and I told them everything I just told you. They said that it was a known problem, and as of right now, they have no idea how the hackers do it. All they know is that the FIFA achievements are almost a sure sign that your account is hacked. So they took my info, made an account investigation report, and submitted it so that my account could be reviewed. They said my account will be down for up to a couple days, and then they’ll send me an email when they’re done. I should get my points back and everything! Besides the fact that I’m dying to play Trials, I’m extremely happy that they fixed the problem. Also, it doesn’t look like anybody used my card either, which is fantastic news.
So my message to every Xbox user out there is to watch out for that FIFA achievement! If you get it, contact Microsoft and/or change your passwords, because nobody likes getting their stuff stolen…